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| Q: How long does it take to implement the WorldView solution? |
| A: If you are implementing a hosted
solution, many of our clients have been fully functional within a couple of
weeks. In-house solutions take longer and can usually be completed in 30 – 60
days. |
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| Q: What is the cost of the WorldView solution? |
| A: Our hosted document management
solution can be as much as one-third the cost of comparable in-house solutions.
A small upfront fee plus an ongoing monthly fee is charged and is dependent on
the number of documents stored as well as the number of system users. To
receive a complimentary quotation and ROI analysis Click Here. |
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| Q: How long will it take to realize my Return on Investment? |
| A: Most WorldView clients realize
their ROI in less than a year with our hosted document management solution. To
receive a complimentary quotation and ROI analysis Click Here. |
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| Q: Is there the ability to “try before you buy” or some type of
pilot program? |
| A: Yes. WorldView offers a pilot
program for qualified prospects. |
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| Q: How long can my documents be stored? |
| A: File retention timelines are
determined by the customer. We will store your electronic documents for as long
as you desire. Once the useful retention period of the document expires,
customers may request to have their documents burned to CD/DVD and then shipped
to their place of business. |
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| Q: How do I get access to my documents? |
| A: Immediate retrieval access is
available day and night with nothing more than a PC and Internet connection.
Retrieved documents can be printed, faxed, or e-mailed directly from your
working desktop. |
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| Q: Can I back file my existing documents? |
| A: Yes. Existing paper documents
residing in your file cabinets can be scanned and stored. Additionally, COLD
forms or reports in your system can be electronically stored. |
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| Q: Do you offer Hosted or In-House document management solutions? |
| A: WorldView offers both hosted and
in-house models. However, most of our customers have found that our hosted
document management solution best suited for their business needs and budget
requirements. |
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| Q: What is your data storage back-up plan? |
| A: To ensure your data security,
WorldView guarantees 99 percent uptime and performs daily back-ups and stores
up to seven copies of your documents in a given week. Beyond a week, we store
four document copies on multiple medias. To read more about our secure document
storage management procedures Click Here. |
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| Q: What kind of file types can be stored with your document
management solution? |
| A: WorldView’s Document Management
Services can manage and store a wide variety of file formats including image
file formats like TIFF, JPG, EPS, and PDF; multimedia files like AVI, WAV, MP3,
MPEG, and WMP; CAD files; and word processing, spreadsheet and email type files
to name a few. |
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| Q: Do you offer off-site scanning services? |
| A: Yes. We can assist you in finding
a reliable, secure scanning service. |
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| Q: How quickly are my files available for access once they are
scanned and indexed into the document management system? |
| A: Your files are immediately
available after they have been indexed into the document management system. |
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