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| At WorldView, Ltd. we believe that a successful document
management solution is not built on software alone, but with a combined effort
that includes quality service through consultation, tailored solutions, and
support to meet your business needs. With this standard of service, our
document management experts are committed to understanding your business
processes, the challenges you face, and the goals you wish to achieve. |
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| We call this belief in our standard of service, Integration-PLUS.
Integration-PLUS is your guarantee of complete satisfaction when you entrust
WorldView to your document management needs. |
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| Installing a document management solution is a complex
undertaking. WorldView’s Account Executives and Installation and Support
Specialists are document management experts and have a track record of success,
across multiple industries, helping clients to increase office productivity.
Each WorldView employee possesses the knowledge, the training and the
real-world experience to ensure that your document management solution is in
tune with your unique business needs, and that it is executed quickly, easily
and cost-effectively. Members on our Installation and Support Team are
available 24/7 and are Certified Document Imaging Architects (CDIA), OnBase®
Certified Installers and Kofax® Certified Solution Providers – trained
professionals in the document management field. |
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| Pre-Partner Analysis – During the Pre-Partner Analysis we
conduct a complimentary, on-site consultation to analyze and assess your
business processes and procedures. At this day-long consultation, WorldView’s
document management experts collaborate with your employees to evaluate the
types of documents used, and the job functions performed, during their daily
business activities. This consultation can be specific to any department or
directed towards your entire enterprise. |
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| After analyzing the information collected during the
consultation, we will recommend a document management solution based on our
findings. By examining the challenges you face, with the types and ways your
employees use information, our document management experts can determine the
best solution to make your business more productive. |
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| Integration Analysis - During the Integration Analysis we
work with your staff to finalize your document types, document groups, keyword
indexing requirements and image capture requirements. An integration plan and
timeline is developed. Most of our clients have found their time investment
during the entire Integration process to be just a couple of hours. |
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| Implementation - During the Implementation process, we
build your document management database, document type and group
configurations, keyword indexes, and module configurations. If required, we
will also install image capture hardware and software. |
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| Integration Training - Integration Training is usually
conducted online via webinar sessions. Your employees will be trained on your
WorldView document management system using your company’s actual documents. |
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| Ongoing Service and Support - At WorldView, we believe
that business relationships are built with personalized service. With our
unlimited, Ongoing Service and Support you can be assured that our document
management experts will take a proactive approach to supporting your business
and servicing your needs. WorldView’s Ongoing Service and Support phase
includes: |
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Productivity Consultation – Your Installation and Support Specialist
acts as your office productivity consultant. He or she will proactively
follow-up to make sure you are satisfied with your document management solution
and assist you if other office productivity concerns arise.
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Data Verification - Installation and Support Specialists monitor your
documents daily to ensure they are processed correctly and securely stored into
your WorldView document management system.
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Maintenance - Installation and Support Specialists install operating
system and server upgrades, add new document types, set up new user groups and
configure new module settings at no additional charge.
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System Backup - Database and data files are backed up nightly, once per
week, and then a full system backup is conducted monthly and stored at a
secure, off-site location. Seven copies of your document assets are archived on
an ongoing monthly basis.
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| WorldView’s team of document management experts is dedicated to
providing you with quality consultation, installation, training, and ongoing
service and support to ensure your document needs and expectations are not only
met, but exceeded. |
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| That's Integration-PLUS. |
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