Author: Brean Bartlett

  WorldView Allows Interim to Further Focus on Leading the Charge in Exceptional Healthcare.   Interim Healthcare of the Upstate of Greenville, South Carolina has been undergoing a lot of changes. Getting ready to open three locations, redefining processes, onboarding new talent, and finding ways to grow strategically from the inside out -their team was tasked with improving the way they work. Saying they have a growth mindset is an understatement with all the initiatives they are tackling in the near future.   Interim needed an integrated document solution that was scalable to suit their roadmap. They vetted out a few options including one touted as the “gold standard” of document management for their current EMR. As they reviewed that option, they realized it wasn’t the best fit. Interim was looking for something that was more robust and could integrate not only with that particular EMR but play nicely with other platforms as well. Interim’s overarching reason for selecting WorldView was their mutual alignment on that growth and partnership mentality. But, broken down, there were four major selling points.   The first reason WorldView won out was due to their ability to work with other software in addition to their direct EMR integrations, including referral portals. The number of steps with WorldView in comparison, was significantly reduced. The process was much more streamlined and reduced the need to log into multiple software packages thus immediately creating efficiencies. WorldView’s integrations, mobile app and newly packaged electronic signature tools allow for community based healthcare agencies to meet people where they are at, and where they are not. They’ve made it simple and applicable for everyone.   “We’ve made huge strides in the past two years with our proprietary solutions and have looped in some really amazing resources from the home healthcare industry to help us mastermind these innovations. We’ve worked to make solutions that help them [home health agencies] shift processes not only due to the pandemic, but constant regulatory changes,” said Jared Robey, VP of Healthcare at WorldView. “Charles at Interim and a few others actually helped us create our Electronic Signature tool that hit the market last year. We are forever grateful to have customers who are so willing to help shape our portfolio of products. Quality drives Interim, so we’re in great company.”   With an ADC of over 3600 and growing, reason number two is the Physician Orders process with WorldView. It doesn’t just tout automation as a perk of this product, it is using technology to create a hands-off process and when intervention is needed, it is reducing the number of clicks and hoops to jump through as you execute on follow-up. The goal for Interim is to refocus the time currently being spent by their team on these tasks and reallocate to larger impacting, more strategic activities. This standardization with freedom to focus on what really matters, directly aligns with an ongoing goal for Interim: establish evidence-based services and approaches while leveraging predictive models to ensure safety, responsiveness, and standardized approaches to care.   Something unique to Interim is their internal battle cry of “Wow our World”; the secret sauce behind how they provide services that are a cut above the rest. Having caregivers that go above and beyond the call of duty to make a positive difference is why so many choose Interim. This “WOW” culture extends to every facet of their organization, including partner selection. This leads to the third reason for their pick. Hyland Onbase is at the core of WorldView’s document management engine. The tailored solutions WorldView has built makes their suite the best of both worlds. A solution that is truly built for home health professionals and gets to be both nimble and a tried-and-true industry-leading document management powerhouse.   It not only has much to offer by way of custom health records solutions, but also allows for connectability with other departments. This solves problems many businesses like Interim face when pushing to find the best way to execute. Across the board it was less steps, less processing, and the unique ability to incorporate a multitude of functions into a single platform. The team can spend less time on the paperwork and further focus on the WOW. This is huge for Interim as they expedite the building of many transformational programs this year.   The fourth is WorldView’s openness to feedback and direct action taken as a result. “WorldView understands the world isn’t stagnant. Their team is extremely knowledgeable, but they also understand that they don’t know everything. That’s big. Worldview adapts to change quickly and holds strategy sessions with us to learn how to make the software better and ultimately establish a WOW experience. It is vital for us to have a vendor like that,” Said Charles McDonough, CEO of Interim Healthcare of the Upstate. “They have more responsiveness to the market and their customers from an innovation standpoint. That will win out every time.”       About Interim Interim Healthcare of the Upstate is a locally owned healthcare operations based in Greenville, South Carolina. With decades of experience, our team of experts can help you deal with the complexity of caring for people as they age. We can also assist those who just need a little extra help at home. At Interim HealthCare, We have made it our mission to provide exceptional home care to those in the Upstate of South Carolina for over forty years. They are dedicated to running Interim with compassion and understanding for families requiring help at home. For more information visit www.interimhealthcare.com/greenvillesc/home/   About WorldView WorldView Services Ltd. is a cloud-based document management service provider offering secure, document management solutions that enable organizations to store, manage, and share vital information between employees, vendors, partners, and customers.  With multiple years of experience across a multitude of industries, WorldView’s global view of business process automation allows them to provide a full suite of end-to-end, integrated solutions for software platforms as well as consultation and customization for their end-users.  Today, WorldView tracks, routes, and stores over half a billion documents for thousands of healthcare professionals across North America.  For more information visit www.worldviewltd.com or contact sales@worldviewltd.com for a demo.   ...

Three Major Impacts of Selecting Interoperable Technologies    As we navigate 2021, we realize portability and the constant need to evolve is more important than ever. Interoperability has always been essential, and we are now understanding these requirements are not just a hoop to jump through, but a way we can improve patient centricity while also maximizing daily efficiencies when applied properly. There are three key ways in which we work that can be improved by adopting technologies that focus on interoperability. The way we work with patients, the way we work with doctors/ collaborating healthcare organizations, and the way we work with each other.   Working with patients Patient care is always the number one priority. But, with the way you allocate your time throughout your day, you can be left feeling like your industry is less about actual healthcare and more about constantly documenting and chasing paperwork. You then try to adopt multiple technologies to solve the problem, only to spend even more time keeping them all straight. This is where finding the proper resources can be essential to meeting your goals.   Technologies that integrate with multiple platforms are no longer a nice-to-have, but a must-have to keep your head above water. With an endless amount of referral sources, portals, EMRs, apps, and more; finding a core, agile solution that understands the volatility of the market is a great place to start. This is not only a great foundation for the technologies your organization adopts, but a springboard into the ways in which technologies can truly work together to better serve you so you can better serve your patients.   As you build your network of technologies, less clicks, less manual tracking, less follow-up, less logins to remember –will all simplify your life and free up time to focus on your patients. Not only that, but the health record will maintain real-time updates that are easier to track and communicate to your patients. This is the cleanest approach to patient care and with that singular record of truth interfacing with ancillary technologies for you, you are now staying consistent with your messaging and follow-ups for the patient. You can be sure your information is the most up to date, without having to check in five different places to be sure.     Working with doctors You aren’t the only one who doesn’t enjoy having to remember another login and learn yet another portal or program in order to accomplish what feels like should be a fairly simple task. Doctors are being hounded with demands for new ways to access and update their patients’ information. Learning ways to better communicate and operate within their needs will quickly improve your working relationship. Aligning with their referral portals will also give your agency the upper hand as you continue to grow.   Having a more streamlined and consistent approach will help set proper standards and expectations while making working with your agency that much easier for doctors. It will also reduce the need for manual follow-up while your integrated technology is working for you behind the scenes.     Working with each other Your agency is made up of so many intricacies and nuances that are specific to you. Learning how to work together with not only your immediate co-workers, but cross departmentally can turn your marathon days into easy sprints.   Workload balancing, workflow automation, document tracking and other tools are great, but not having to follow-up with your team because you can check an easy-to-navigate dashboard with updates and send reminders simultaneously is like having a personal assistant. If the technology you interface with for health records management could update and automate items for your Accounts Receivable Department, wouldn’t that be a dream? If your clinicians out in the field could be updating and uploading documentation in real-time to patient charts while your back office confirms timely plan of care requirements by logging into one application, wouldn’t that be nice? If you no longer had to download documents from one portal to turn around and upload them to a new one, how much time would your organization save?   Adding new tech tools to your toolkit is great, but only if they can integrate into what your team uses. Interoperability should not just apply to you, but the vendors you select. Learn how to select vendors who are health tech powerhouses in interoperability by registering for our upcoming webinar here....

Follow these tips for quick and compliant physician approvals. We all know how time-consuming follow-up on physician orders can be. Not just the constant faxing, but dealing with the shifts in the escalation process. The pandemic has changed our processes for following up in person. This has strained the turnaround for many agencies. The big question is, how do we make this easier on agency staff and physicians with reduced opportunities for interaction.   Tip 1: Create Consistency. Make sure you are following a consistent process for your staff and physicians. A tracking tool like Physician Order Tracking is a great first step, but the tactical way in which you collect signature could be another factor in documents falling to the wayside. Not only is the process for defining follow-up essential. But, how your physicians go about signing could be bogging down their day and yours. Keeping it electronic eliminates back and forth and helps ease the process to QA incoming documents for your team. It also helps temper frustrations from physicians regarding the mountain of faxes coming through each day. Having a central hub to reference, along with a standard means for delivery can be a game changer for the time dedicated to these tedious processes. That leads to our next tip.   Tip 2: Eliminate Unnecessary Lag. Simultaneous updates via electronic delivery could help expedite the process. Your paperwork shouldn’t change multiple sets of hands. This just leaves room for risk. Many agencies have already taken that precaution and transitioned to a digital order tracking tool.  Already have that electronic order tracking tool in place, but feel like your orders sit in purgatory as you wait for physicians to respond to your faxes? An integrated, electronic signature tool can help beef up your already automated systems. (We will talk more about how those can work together in tip 4.) Maintaining fully digital documents also helps keep things organized and reduces the shuffling of physical faxes being handed off, not only on the physicians’ side, but when approvals come back to your administrative staff. Know the status of all your orders and keep a fully compliant, electronic paper trail of your order assets.   Tip 3: Be Easier to Work With. Nobody likes paperwork. Give your physicians something to look forward to, not loathe, as they work with you. WorldView’s eSignature application comes with a free tool for physicians. This tool makes it easier for physicians and their teams to view their data and manage to-do’s. By adding value to their tracking process, you will create a user-friendly environment for them to better work with your agency. This specific tool also keeps it clean and simple for them and is one less login to worry about. Physicians get a new 4 digit pin every time they access their dashboard. No more keeping track of yet another portal profile.   Tip 4: Stay Connected. Integrate where you can. A fully integrated solution saves clicks and manual keying. With the volume in orders and associated documents needing sign off, keystrokes related to those downloads that are happening only to turn around and re-upload to your EMR really add up. Integrated solutions like WorldView eSignature also help your team stay compliant because there is no longer a concern about rogue downloads or random, locally saved PHI. Doing more with less means less confusion. One less software platform to add to your technology stack is a win for your tech team as well as your users who interface with multiple technologies in a single day.   Tip 5: Keep Costs Down. You may be thinking, “I’ve already looked into compliant, electronic signature applications like DocuSign and they are just too costly.” But, there are products out there that are tailored for the home health industry. Ones that give you more and won’t break the bank. Be sure you are getting the most bang for your buck, but keep an eye out for any that may skimp on functionality or are difficult to use. If you haven’t found many softwares that check the boxes for ease of use while offering a robust solution, WorldView eSignature is a great place to start as you vet these tools for your agency.   Want to learn more about WorldView eSignature or our other healthcare software solutions? Get instant access to the webinar recording now....

HHAs are dealing with high turnover and a shortage of home health nurses. Changes made to address PDGM may actually be able to help you deal with that. If you manage a home health agency (HHA), it may seem like the Patient-Driven Groups Model (PDGM) has turned your world upside down. But, as the saying goes, every cloud has a silver lining. Implementing process changes to adhere to PDGM compliance is helping some of our customers tackle one of their biggest business challenges: the home health nurse shortage and the high turnover in the industry.   Diagnosing the Problem Before rendering a diagnosis and recommending treatment, it’s important to understand the underlying issue. The average tenure for a home health nurse is only 19 months (BLS). That means you can only expect any given hire to remain on the job for a year and a half before they either burn out or leave for an employer able to offer better working conditions.   The cost to recruit a replacement can be astronomical - $52K on average (NSI National Health Care Retention and Staffing Survey). Don’t expect to replace them quickly either. Recruitment periods are lasting 86 days on average.   But, these are all symptoms of the underlying problem that aren’t all centered around just PDGM changes. That is, being a home health nurse is a high-stress job. In a recent webinar, Axxess shared some of the feedback gathered from home health nurses. They said:   “I love my patients but after six months of staying up till 10 PM every night I finally had to leave.” “[management must provide] relief of stress for field staff.” “Documentation requires too much time!” “Workload is equivalent to two full-time jobs!”   Not only is turnover expensive, but a stressed-out nursing staff can also impact overall patient care. Yes, home health nurses do the best job they can, but we don’t need studies to show us that employee burnout can lead to short tempers, lower-quality care, and an increase in errors.   How PDGM Changes Can Help Relieve Stress It may seem counterintuitive that a change in billing and reimbursement protocols, especially one that requires 30-day billing increments instead of 60, could possibly help reduce paperwork and solve the issue of home health nurse burnout.   And, if you’re trying to solve the problem by simply implementing new processes, it probably won’t. In fact, it may exacerbate the issue as nurses struggle to comply with the coding requirements and shortened reimbursement cycles. By the time they sort it all out, they may already be planning to head off to greener pastures.   On the other hand, updating both the systems and processes you use can have significant benefits. Recently, WorldView conducted a webinar with Axxess to show how having the right systems and a single source for documentation can help you significantly streamline processes for less stress in your workforce and easier PDGM compliance.   Watch the webinar: Streamlining Documentation for PDGM Success   Here are just six of the many ways WorldView and Axxess work together to help make your home health care nurses’ lives easier while improving your bottom line and ability to serve patients.   #1 Eliminate Billing Delays and Rework. If a home health nurse (or a clinician) enters an ungroupable diagnosis, Axxess will alert the user and not allow them to proceed unless they’ve been assigned the appropriate access permissions. This can help eliminate the amount of rework that needs to be done and lessen the chance that an error will jeopardize reimbursement.   The patient-centered dashboard helps HHAs manage the first and second thirty-day billing periods.   #2 Tracking Comorbidity Resolution. Often a patient will have more than one condition that needs to be addressed. For example, they might have an acute illness as well as an underlying chronic condition. If the acute illness is resolved within the first thirty-day period, that information needs to be shared with billing. Unfortunately, manual and paper-based processes can be time-consuming and cumbersome. Axxess provides a change in focus form, which your home health nurses can use, from wherever they are, to capture everything your billing department needs to know.   #3 Paperless Faxing. Perhaps no industry makes more use of fax machines than healthcare. With all that paper, it’s easy for a fax to get lost or attached to the wrong patient, which in turn, increases paperwork billing errors and delays. Working together, Worldview and Axxess allow you to eliminate a good deal of the manual faxing and automatically attach faxes to the patient’s chart.   You can also “fax” documents directly from WorldView. Examples might be faxing lab results to a clinician or routing a document for a signature. This is especially helpful if a doctor forgot to sign an order. The document can be routed right back to them through WorldView.   #4 Less Data Entry. Your nurses didn’t enter their chosen profession just to spend time doing data entry. That isn’t why you hired them either. We can help them find more time to spend in front of patients by automatically populating forms for them. If you receive a type of document frequently, e.g., signed orders, our application can create a scannable QR code that automatically pulls in all the necessary data.   We also offer a feature called a Virtual Print Driver, that allows you to “print” documents from other sources into Axxess. In a recent training session, one attendee told us that, over the weekend, it took him four hours to pull documents for four separate patients from a portal and upload them. Using the Virtual Print Driver, we processed a 104-page patient document and sent it to Axxess in less than a minute. He was speechless.   #5 Automated Order Tracking. Right now, your nurses and other staff probably spend a significant amount of time tracking down orders. Though your team bears the brunt of these delays, they’re often not their fault. With PDGM, delays can also derail reimbursement, so you’ll want to streamline this as much as possible.   You can set up a schedule for how you want to handle orders that have not been signed and returned. With PDGM, many of our customers will automatically resend the orders at four days and again at seven days. You can also set up alerts for aging orders so your team is aware of any delays. We already talked about how WorldView allows you to send orders directly from the system, but we can also use our tracking functionality to track orders for physicians that still require a physical copy as well.   #6 Referral Management. Referrals are a constant in the healthcare world, but especially in-home healthcare. WorldView can automate the processing and tracking of incoming and outgoing referrals, saving your team time and helping to ensure your patients get the care they need.   Protocols are important. Every HHA has specific ways of doing things, and PDGM has requirements that must be met as well. Removing manual processes helps ensure these protocols are followed, while providing much-needed stress relief for your staff.   If you’d like to learn more about Axxess and WorldView, you can watch the webinar or visit us online.   ...

WorldView was worth the second look because the solution packed the punch Graham needed. [Omaha, NE, September 30, 2020]. Graham Healthcare Group launches WorldView Ltd. as their document management solution. Graham has selected WorldView to help their Patient Records Teams optimize their day-to-day. WorldView went to the drawing board with Graham as a partner, to truly understand Graham’s needs to build out this solution.  They are migrating away from another ECM vendor and looked to WorldView although at first glance, were not aware of the robust systems that were part of the WorldView suite. “Many get enamored with the preferred partner status of our competitor, it’d be hard not to. We’ve always been more focused on delivery than marketing. We educated Graham on our suite of solutions within the WorldView portfolio and have since created a new department focused on training and product education as we continue to innovate and expand,” said Jared Robey, VP of Healthcare for WorldView. Graham recognized that WorldView’s partnership with their EMR leveraged the integration much more strategically and efficiently than the environment they were working in. They learned WorldView had masterminded the initial integration connections for document management solutions to be utilized with their EMR.  They had come back to the resident experts. Once Graham outlined their requirements, the decision was obvious. By implementing the full suite of integrated home health products: MedAttach, Physician Order Tracking, Intake Workflow, and Mobile Complete with WorldView, Graham can take full advantage of all the functionality offered. WorldView automatically recognizes and adjusts documents with smart analyzation. Pre-processing is done instantaneously, in real-time with transparency and then routed for people to start the real, skilled work. Many agencies know with order tracking comes heavy hands-on follow-up, but this is where WorldView really shines. Taking the load off the team and allowing their system to track, check in and out documents, and automatically send out to physicians on a predetermined schedule all while having the capability to track from a clean, easy-to-use dashboard. Graham was also able to eliminate costs associated with leveraging multiple vendors and consolidate these many functions under the singular WorldView platform.  This further gets streamlined when integrating mobile, to put the power of this robust solution in the palm of their hands. “As a national home health and hospice organization who cares for more than 100,000 patients annually, Graham Healthcare Group needed a complete document management solution to efficiently handle the large number of documents we receive daily.  With Worldview’s innovative document management platform, we expect to reduce document processing time, gain process efficiencies in the field and in the office, enhance compliance and accelerate revenue cycle.” Said Justin DeWitte and David Curtis, CEOs of Graham Healthcare Group.   About WorldView WorldView Services Ltd. is a cloud-based document management service provider offering secure, document management solutions that enable organizations to store, manage, and share vital information between employees, vendors, partners, and customers.  With multiple years of experience across a multitude of industries, WorldView’s global view of business process automation allows them to provide a full suite of end-to-end, integrated solutions for software platforms as well as consultation and customization for their end-users.  Today, WorldView tracks, routes, and stores over half a billion documents for thousands of healthcare professionals across North America.  For more information visit www.worldviewltd.com or contact sales@worldviewltd.com for a demo.   About Graham As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes and productivity within its own home health and hospice companies for over 20 years. The companies that comprise Graham Healthcare Group, a subsidiary of Graham Holdings Company (NYSE: GHC), include Residential Healthcare Group, AHN-Healthcare @ Home, Mary Free Bed at Home, Clarus and CSI Pharmacy. Each company offers industry-leading care coordination, healthcare solutions and clinical expertise with leading patient outcomes and satisfaction. Graham Healthcare Group is deeply committed to radically changing the home care model by putting patients and their families at the top of the paradigm, while enhancing the quality and consistency of healthcare in the most convenient and cost-effective setting possible: at home. For more information visit: www.grahamhealthcaregroup.com....