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06 Apr, 2021
As we navigate 2021, we realize portability and the constant need to evolve is more important than ever. Interoperability has always been essential, and we are now understanding these requirements are not just a hoop to jump through, but a way we can improve patient centricity while also maximizing daily efficiencies when applied properly. There are three key ways in which we work that can be improved by adopting technologies that focus on interoperability. The way we work with patients, the way we work with doctors/ collaborating healthcare organizations, and the way we work with each other.
Working with patients
Patient care is always the number one priority. But, with the way you allocate your time throughout your day, you can be left feeling like your industry is less about actual healthcare and more about constantly documenting and chasing paperwork. You then try to adopt multiple technologies to solve the problem, only to spend even more time keeping them all straight. This is where finding the proper resources can be essential to meeting your goals.
Technologies that integrate with multiple platforms are no longer a nice-to-have, but a must-have to keep your head above water. With an endless amount of referral sources, portals, EMRs, apps, and more; finding a core, agile solution that understands the volatility of the market is a great place to start. This is not only a great foundation for the technologies your organization adopts, but a springboard into the ways in which technologies can truly work together to better serve you so you can better serve your patients.
As you build your network of technologies, less clicks, less manual tracking, less follow-up, less logins to remember –will all simplify your life and free up time to focus on your patients. Not only that, but the health record will maintain real-time updates that are easier to track and communicate to your patients. This is the cleanest approach to patient care and with that singular record of truth interfacing with ancillary technologies for you, you are now staying consistent with your messaging and follow-ups for the patient. You can be sure your information is the most up to date, without having to check in five different places to be sure.
Working with doctors
You aren’t the only one who doesn’t enjoy having to remember another login and learn yet another portal or program in order to accomplish what feels like should be a fairly simple task. Doctors are being hounded with demands for new ways to access and update their patients’ information. Learning ways to better communicate and operate within their needs will quickly improve your working relationship. Aligning with their referral portals will also give your agency the upper hand as you continue to grow.
Having a more streamlined and consistent approach will help set proper standards and expectations while making working with your agency that much easier for doctors. It will also reduce the need for manual follow-up while your integrated technology is working for you behind the scenes.
Working with each other
Your agency is made up of so many intricacies and nuances that are specific to you. Learning how to work together with not only your immediate co-workers, but cross departmentally can turn your marathon days into easy sprints.
Workload balancing, workflow automation, document tracking and other tools are great, but not having to follow-up with your team because you can check an easy-to-navigate dashboard with updates and send reminders simultaneously is like having a personal assistant. If the technology you interface with for health records management could update and automate items for your Accounts Receivable Department, wouldn’t that be a dream? If your clinicians out in the field could be updating and uploading documentation in real-time to patient charts while your back office confirms timely plan of care requirements by logging into one application, wouldn’t that be nice? If you no longer had to download documents from one portal to turn around and upload them to a new one, how much time would your organization save?
Adding new tech tools to your toolkit is great, but only if they can integrate into what your team uses. Interoperability should not just apply to you, but the vendors you select. Learn how to select vendors who are health tech powerhouses in interoperability by registering for our upcoming webinar here.