Trinity Health at Home (THAH) provides exceptional healthcare for patients where they are most comfortable: in their own home. Through our family of home care and hospice agencies across the country, we empower patients to achieve their health goals and avoid preventable ER visits and hospitalizations.
THAH is a member of Trinity Health, one of the largest Catholic healthcare programs in the United States. With our own Virtual Care Center and easy-to-use technology, our patients benefit from 24-7 remote monitoring in real-time and are empowered to achieve healthcare goals and avoid preventable hospitalizations. With advanced technology and vision, we are shaping the future of healthcare.
The THAH organization centralized many administrative services at our Livonia, MI, headquarters to enable our clinicians to focus on care in the communities we serve. When we centralized our new patient referral processing nationally to reduce redundancies and inefficiencies, we recognized need for a highly efficient and reliable cloud-based document management system to securely receive faxed patient referrals and related patient health information directly from our customers and be immediately available within our Electronic Medical Record system in real time. That’s what led us to WorldView.
Home health and hospice is a growing, fast-paced, 24/7 operation powered by a mobile workforce in the communities we serve. Swift, efficient referral processing and patient health information is critical to our care delivery, from ensuring fast start of care to ongoing care delivery. Reliable, real-time documentation in our EMR is a necessity. WorldView has met this need for our robust national operation. We are confident that WorldView is a scalable solution that will be shaped by evolving needs of home health and hospice agencies.
We piloted WorldView in mid-2017 at the Clinton, Iowa agency, then and completed a roll out to all THAH agencies by March 2018.
Trinity Health at Home’s prior documentation system had reliability issues. Unexpected downtime for notable periods of time bottlenecked referral processing and led to frustrating experiences for our customers and colleagues. Reliability was our primary factor in selecting WorldView.
WorldView’s system reliability has enabled us to receive information in real time to kickstart timely referral processing. As a result, our scheduling team can move forward with scheduling the patients’ swift start of care, with clinicians empowered with robust information about each patient’s unique care needs. This is extremely important to our patients’ outcomes and satisfaction.
The reliability of our document management solution has resulted in favorable experiences for our key stakeholders at our agency and referral source offices. Physician offices and senior communities are faxing appropriate documentation and we are receiving them without issue. Our prior solution’s frequent downtime had resulted in significant start of care delays, which negatively affected patient care and tarnished our reputation. In terms of usability, colleagues involved in the workflow have expressed appreciation for WorldView’s intuitive user interface.
Our prior documentation management solution was down frequently. This required documentation to be manually uploaded to our EMR system, which hindered efficient processing and contributed to bottleneck situations and start-of-care delays. Contingent colleagues were often required to complete the manual file uploading.
WorldView reliability has enabled us to receive information in real time to kickstart timely referral processing. As a result, our scheduling team can move forward with scheduling the patients’ swift start of care. This is extremely important to our patients’ outcomes and satisfaction. This has also eliminated the need for contingent colleagues’ manual work due to prior solution’s downtime. These resources have been re-deployed for other important work.
The reliability of our document management solution has resulted in favorable experiences for our key stakeholders at our agency and referral source offices. Physician offices and senior communities are faxing appropriate documentation and we are receiving them without issue. Our prior solution’s frequent downtime resulted in significant start-of-care delays, which negatively affected patient care and tarnished our reputation. In terms of usability, colleagues involved in the workflow have expressed appreciation for WorldView’s intuitive user interface.
In addition to confidence in the programs’ uptime and reliability, we have appreciated the customer-centered approach and collaboration that ensured the successful rollout at all of our agency offices.
As a national operation, centralized services require reliable, easy-to-use solutions. With a large average patient nationally and thousands of stakeholders in the communities we serve, our operational solutions cannot have downtime and reliability issues. WorldView’s reliability has met this expectation.
A reliable, cloud-based documentation management solution is important to our operations and care delivery.
Transforming Operations Office, Trinity Health
Due to the number of patients and volume of paperwork required for each patient, Absolute Home Health and Hospice required 1 fulltime dedicated member as well as 3 other partially dedicated team members to meet this demand.
In addition to staffing challenges for medical record management, other challenges of the business included timely accessibility of medical record documents by field employees as well as the overall processing time of outstanding orders.
For Absolute Home Health and Hospice, they were able to overcome the various challenges of document management and automation through a partnership and utilization of WorldView solutions.
As a result of this alliance, Absolute Home Health and Hospice was able to reduce the necessary personnel focused on medical record management by one full time employee. This employee was able to be reallocated and used in other areas of the business.
In addition to the reduction in personnel, Absolute Home Health and Hospice was able to reduce manual data entry errors by converting to an automated data entry process. Absolute Home Health and Hospice estimates that the measured ROI from implementation with WorldView was less than 60 days.
At Absolute Home Health and Hospice, our patients come first. Our team of dedicated profes-sionals work side by side with patients, physicians, and families to provide an effective, comfort-able and convenient care plan.
Our home care representatives are fully dedicated to satisfying our patient’s health care needs. We respond to our client’s needs quickly and professionally, helping the patient return to the highest level of function after illness, injury or surgery.
We recognize that as a company we are only as strong as the service we provide and that is why we take pride in everything we do.
Absolute is accredited by the Accreditation Commission for Health Care (ACHC) and has been in business since 1996.
“WorldView’s ability and willingness to find or create solutions for our specific needs is commendable. We always get great customer service and truly value our relationship!”
Chris Singer -RN, CHPN
Director of Operations
Absolute Home Health & Hospice
LivinRite came to WorldView because they were an existing KanTime customer and although they had a document management solution, were interested in the direct integration WorldView and KanTime had built. After onboarding WorldView, LivinRite realized more than just the efficiency and time savings the integration brought, but also some opportunities to continue to improve their document processes by leveraging the WorldView model.
WorldView’s dedicated team of resources gave LivinRite great insight on how to build a more streamlined flow to handle their medical records. Both teams produced a tailored process for LivinRite that fit perfectly with their business, team, and flow of work. “The customizations WorldView can offer made this a true partnership from the beginning.” –Jared Elliot, LivinRite.
Time spent on previous process with the other industry document management provider was more manual than WorldView, taking much more time. Previously having to write an order, download it, save it off, then upload in order to fax out, then attempt to keep its status updated was cumbersome. Once received, they then had to download and save to a desktop location in order to physically upload into KanTime. This was a constant strain on their team and on average was taking over 3 minutes to process each and every document. That adds up.
With WorldView, it ‘s now the click of a button and the tracking, checking in and out, and updates are all done by the system vs. needing hands on the documents. Not to mention the mobile application and added functionality offered by WorldView’s Mobile Complete solution for their clinicians.
Improved efficiency and timely processing are just the beginning of what WorldView can offer for your business. Hear from various professionals to see how we’ve worked with them to eliminate manual processes and add essential value to your processes.
We are a forward-thinking business with a success-driven purpose. We provide the necessary solutions for your business to operate smoothly and cost efficiently, and we do it with supportive customer service. We pride ourselves on instant feedback and approachability in an effort to be fully transparent with our clients.
“HCHB and WorldView provide a unified platform that works for both home health and hospice. WorldView allows for streamlining our processes and we are seeing the efficiencies.”
“With WorldView’s solutions, we are able to support branches remotely to index and attach documents to HCHB, and we’ve been very successful with that. The overall concept is great, in the sense that from an administrative view, we have the ability to keep our finger on the pulse.”
“We came from another document management provider and saw huge time savings and simpler processes with the WorldView integration!”
Jared Elliot, Head of Orders Processing, LivinRite